We prioritize in exceptional customer experience and never compromise on delivering that. We provide a flexible and competitive warranty in the dental industry, aiming to ensure that our customers are 100% satisfied. We are the direct manufacturers, and therefore can take accountability and resolve any issues you may have quickly.
Returns: TBS does not sell any products direct, therefore please refer to your dealer’s return policy for any returns. We do not accept any returns.
Exchange: We would be more than happy to exchange any product bought from our authorized dealer within 30 days. Please include your dealer invoice for any exchange request.
Repairs: We have on-site group of skilled technicians ready to handle your dental instrument repairs. This group possesses over 50 years of combined instrument knowledge and can manage a wide range of repairs and refurbishing needs. If for some reason we cannot repair your instruments, we will replace them for you at no additional charge.
Note: Please clean and sterilize all instruments prior to sending them in for repair. All items should be shipped in a puncture proof package and by traceable means to prevent loss. You may replace or exchange an item within 30 days from ship date. To qualify for a replacement, items must be returned in their original packaging with your dealer invoice.
Please contact our customer care team at [email protected] and we’ll be happy to process your request..